FAQFrequently Asked Questions

Reservations can be made as early as 12 months before check-in date.

Fee will be charged if guest cancels within 14 days before their check-in.

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For reservations made through our official website, guests can check their reservation details by clicking the “My Page” button on the website, or through the reservation confirmation e-mail sent to their e-mail address. For reservations made through other websites, guests may call the customer service site of the booking site where they have made their reservation.

Unfortunately, changes and cancellation of reservations cannot be done through phone or e-mail. Guests may make modifications or cancel their booking through the website they have made the reservation with.

There is no parking space at the hotel. Please use the coin parking facilities nearby.

Only WELLSTAY Namba has separate bath/shower rooms and toilets. All facilities/hotel rooms are equipped with baths and toilets.

single 97×195　double 150×195

There is free WI-FI available in all rooms and shared spaces.

There are coin lockers available where you can leave your luggage before check-in and after check-out.

Check-in is done through a self-check-in tablet. After check-in, entrance and room key codes will appear on the tablet screen. Please write down or take a picture of the code.There is no need for check out.

The entrance code remains the same during the night so going out is possible.

The hotel is a national strategic special zone foreigner accommodation facility (special zone minpaku), and reservations can be made from stays of 2 nights and 3 days or more.

There is no hotel receptionist.

Yes, the facility have a coin locker. You can use it before check-in and or after check-out

Check-in time is until 11pm. If you will be arriving later that 11pm, please contact the hotel until before 10pm of your check-in date so we can make arrangements.

It is still possible to go out after 11pm, but the entrance door will be locked from the inside. Please use your room key code when re-entering the hotel.

You can make a reservation for one night except for some rooms.

Front desk operating hours is from 9:00 - 23:00

Yes, the facility have a coin locker. You can use it before check-in and or after check-out

There are no restaurants in the building, but there are many kinds of restaurants within a five-minute walk.
There are no game facilities in the building, but we have rental items that you can enjoy/use in the room.

Bed guards are available, but are limited. Please consult in advance so we can make arrangements.

Check-in is done through a self-check-in machine. After check-in, entrance and room key codes will appear on the screen and will be printed out by the check-in machine. There is no need for check out.

Check-in time is until 11pm. If you will be arriving later that 11pm, please contact the hotel until before 10pm of your check-in date so we can make arrangements.

The hotel is a national strategic special zone foreigner accommodation facility (special zone minpaku), and reservations can be made from stays of 2 nights and 3 days or more.

Front desk operating hours is from 15:00 - 23:00

It is still possible to go out after 11pm, but the entrance door will be locked from the inside. Please use your room key card when re-entering the hotel.

Yes, the facility have a coin locker. You can use it before check-in and or after check-out.

Check-in is done through a self-check-in machine. After check-in, entrance and room key card will appear on the screen and will be printed out by the check-in machine. There is no need for check out.

Check-in time is until 11pm. If you will be arriving later that 11pm, please contact the hotel until before 10pm of your check-in date so we can make arrangements.

It is a self check-in system. When you make a reservation, you will receive the entrance code and room code by e-mail.
Be sure to take a note or picture and keep it. There is no need for check out.

The entrance code remains the same during the night so going out is possible.

The hotel is a national strategic special zone foreigner accommodation facility (special zone minpaku), and reservations can be made from stays of 2 nights and 3 days or more.

There is no hotel receptionist.

Yes, the facility have a coin locker. You can use it before check-in and or after check-out